You will receive an email containing your Tracking Number once your package has been shipped from our Lithuanian warehouse.
We cover the delivery costs of your items if your order is above 100€. There are no extra costs at delivery (duties are on us!). If your order value is less than 100€, the delivery charge is 6€
Our shipping pricing is based on 2kg of total parcel weight. If parcel exceeds standard weight additional fees may be applied.
Your parcel will arrive within 7 business days (excluding weekends and public holidays) in Europe and 10 days to other locations after you place your order.
You have 14 days to return, or to exchange the same item for a different color or size (as long as it is the same price or lower).
* All clothes are oversized. Body measurements in cm.
On each product page, you will find all available sizes and colors, a description and the composition of the item, and when applicable, whether availability is limited or if it is the last one available in the warehouse. Click on the product image to the right to zoom in and see all of the details.
To make purchases on you do not need to register however, we suggest you create an account to access exclusive areas and services dedicated to our customers.
House of Naive accepts following payment methods:
PayPal. Shop online without having to enter your credit card details on the website.
Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
For other payment options (wire transfer etc.) please contact email@example.com to place an order.
How to order
1) From the item page, select the desired color and size of the product.
2) Add the product to your Basket.
3) Once you have finished shopping, click on Basket.
4) Select a shipping method and a payment method.
5) Enter your shipping details and on the following page, your payment details.
6) Check that the information you entered is correct and click “Pay with Paypal”.
7) You will have to login into your personal Paypal account and pay the amount provided.
After the payment you will receive a confirmation e-mail with the details of your order. From this moment on our warehouse will take care of everything and as soon as the order ships we will notify you with another confirmation e-mail.
Purchasing on houseofnaive.com is reserved for end consumers. Our prices are inclusive of Lithuanian VAT (21%).
For each order we will prepare an invoice. The document will be sent as an attachment in the shipping confirmation e-mail.
Please note that once the order has been confirmed there is no way to modify the details you have entered and it is not possible to issue a new invoice.
If you need further assistance don’t hesitate to contact us at: firstname.lastname@example.org or +370 616 99 665.